A formal Failure Reporting and Corrective Action System was implemented at a large multinational corporation using an automated database. The ability to never forget lessons learned and to thereby prevent recurrence of issues was the powerful incentive. The system was piloted in two different organizations: Reliability to resolve field issues and Product Safety to resolve issues arising from both field complaints and from results of proactive risk assessments.

The system had to be globally accessible, fast, intuitive and easy to use. It had to follow the workflow of the organization using it so it would not be perceived as adding “extra work”. The system had to readily demonstrate its effectiveness to management by on-demand reports and metrics that came directly from the records themselves.

Bootstrap your organization’s implementation of FRACAS by learning from their successful experience.