Presentation Title:

Overview and 
     Purpose:

This presentation describes the process of customer usage profiling to establish and implement fatigue-based reliability test specifications, using an office seating example from Herman Miller. The example demonstrates the evolution from in-house legacy testing to usage-based reliability testing, Customer Usage Profiling (CUP). Topics discussed will include planning, product instrumentation, usage clinics and field studies. The resulting development of a fatigue-based, equivalent damage test will be described. Finally, issues and challenges of applying reliability specifications to the resulting test will be discussed.

Author/ Presenter:

Keywords:

Office Seating, Customer Usage Profiling (CUP), Usage Clinic, Field Study, Product Instrumentation, Fatigue Testing, Equivalent Damage, Reliability