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| Session
Details |
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Date and Time:
10:30 to 11:45 am, Thursday June 17,
2004 |
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Presentation
Title: |
Customer Usage Profiling
of Office Seating and Development of Fatigue-Based Reliability Specifications |
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Overview and
Purpose: |
This presentation describes the process of customer usage profiling to establish and implement fatigue-based reliability test
specifications, using an office seating example from Herman Miller. The example demonstrates the evolution from in-house legacy testing to usage-based reliability testing, Customer Usage
Profiling (CUP). Topics discussed will include planning, product instrumentation, usage clinics and field studies. The resulting development of a fatigue-based, equivalent damage test will
be described. Finally, issues and challenges of applying reliability specifications to the resulting test will be discussed.
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Author/
Presenter:
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Brent
Tracy
Herman Miller, Inc. |
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Keywords:
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Office Seating, Customer Usage Profiling (CUP), Usage Clinic, Field Study, Product Instrumentation, Fatigue Testing, Equivalent
Damage, Reliability
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2004