Presentation Title:

Overview and 
     Purpose:

This presentation provides a review of the development and implementation of a web-based FRACAS (Failure Reporting and Corrective Action) system to enhance the data collection, problem resolution and reliability analysis capabilities of an organization. This includes a discussion of the challenges of collecting large amounts of data from customers in the field, organizing that data to understand the problems experienced and to effectively address the problems and analyzing the raw data to understand main causes of failure over time using Weibull analysis. Managing customer information and combining that data with incident reports to create a story for each system recorded in the database will also be discussed.

Author/ Presenter:

Keywords:

Failure Reporting, Corrective Action, Customer Service, Data Collection, Data Analysis