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Track 2 Session 4
2:20 to 3:20 p.m. Wednesday
June 20, 2007
Component Reliability Assessment at John
Deere
Customer expectations require the
John Deere brand to be of the highest quality, performance,
durability and innovation. Competition is continually improving and
quality/reliability is one aspect of the customer experience where
John Deere has the opportunity to place itself above the
competition. In all John Deere divisions, customer research shows
clear linkages between customer satisfaction and
quality/reliability. In many John Deere products, supplier-provided
components account for 70-80% of the product cost. High component
reliability is vital to improved profitability and customer
satisfaction. In order to achieve the Enterprise goals of high
reliability and improved customer satisfaction, John Deere uses a
seven step Component Reliability Assessment Process that is designed
to establish component reliability goals, communicate the goals and
specifications to the suppler, and statistically verify that the
component has met the goal.
Key Words: Component
Reliability Metrics, B Life Goal, Component Specification, Inherent
Reliability Assessment, Component Initial Reliability, Product
Verification and Validation (PV&V) Plan
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