Track 3 Session 13
2:20 to 3:20 p.m. Thursday June 11, 2009

Collection, Analysis and Use of Fielded Systems Reliability Information in Development of Next Generation Products

Companies that supply complex, repairable equipment that they service in the field require quality database management systems. These database management systems have historically been used for managing field service engineering resources, spare parts inventories and associated logistics. However, they also can be a valuable source of information for R&D organizations as they develop the next generation of products. This presentation describes the collection, analysis and use of fielded system reliability information in the development of new products. It includes the various stakeholders and their interests, a description of the field data collection system, examples of various analyses, and how the information is used to improve reliability for future products. Finally, future directions for improvements to this effort are discussed.