2012 Keynote Address
Driving Product Reliability and Service Quality in the Oil Services Industry
Randolph G. Phillips, VP of Reliability for Baker Hughes
Challenging applications, environmental conditions and service execution variation have limited Oil Services companies from delivering the service quality demanded by customers. In this address, we will discuss the transformation occurring in the Oil Services industry to deliver a step change in on-rig service quality. Reliability and quality programs are becoming one proactive structured initiative under the charter "Products and Services Risk Management Program." This includes both Health, Safety and Environment (HS&E) and Performance Risk Management. Past events have highlighted the need for greater oversight on HS&E risks. This, combined with the ever increasing cost of operations and assets, continues to push the cost of failure for both operators and service companies to record highs, and thus the need to bring reliability and quality programs out of the closet and into the forefront of long-term business strategies for Oil Services companies.
This address will review the changes that are happening in the Oil Services industry to bring reliability and quality programs into one program proactively focused on not only mitigating HS&E risks, but also taking on-rig product reliability and service execution to new levels of excellence as one integrated proactive business process. Examples will include drilling, wireline, well completions and production applications.
Randolph Phillips is presently the Vice President of Reliability at Baker Hughes and is responsible for the Corporate Reliability Program across all product lines and services. In 2006, he joined Baker Hughes as the Vice President of Reliability and Quality for the then INTEQ Division of Baker Hughes. Prior to that, he worked 22 years at General Electric with the Aircraft Engines, Aerospace, Transportation and Energy Divisions. Randolph has served also on faculty at Villanova University where he received his BS in Electrical Engineering. He later received his MS and PhD in Electrical Engineering from the University of Illinois in Stochastic Control Systems.