North America

Blue Room - Session 15

3:30 to 4:30 p.m. Thursday, June 5, 2014

A Practical Methodology for Measuring Success of Organizational Design and Synthesis Using Axiomatic Design and Design for Six Sigma (DFSS) Metrics

Given the premise of the existence of a "less than optimal" organizational design in the increasing complexity of the government or private sector organization domain, a practical approach to improvement is needed. Anecdotal data in the form of historical observations, Voice of the Customer or other fuzzy empirical metrics typically serve as a means of characterization of this organizational state. In most cases, neither sufficient data nor a reliable and repeatable measurement system is available to effectively portray the organization in the level of clarity and resolution needed to facilitate continuous process improvement. No measurement system, variable ranking, continuous scale or discrimination between levels of “goodness” currently exists. This presentation will discuss a metric that has been developed to characterize the efficiency of the current state of an organization on a practical measurement system, a ten-point "Likert" type scale.

Key Words: Functional Requirements, Design Parameters, Primary Organizational Defects, Hierarchical Organizational Defects, Total Defects, Opportunities, Synthesized Sigma Quality Level, Organizational Design Index

James M. Wasiloff and Colin M. Wasiloff


Farmington Hills, Michigan