Session 4
1:50 to 2:50 p.m. Wednesday September 13, 2006

Improving Storage Subsystem Reliability – Case Study of Promise Experience

The importance of a business's data cannot be understated. Custom-system builders can help protect vital data by building redundant technology into both servers and desktop workstations. The most common type of redundant technology is RAID. The term RAID is short for Redundant Array of Independent (or Inexpensive) Disks. Basically RAID is when two or more hard disk drives are combined in a way to either increase performance, add data protection (fault tolerance), or both.

High reliability is a must have in any storage subsystem, but especially with entry level systems with non-redundant hardware and a RAID redundant HDD configuration. This presentation will share and discuss an example of how Promise implemented more effective reliability methods in ESS and 8D (FRACAS) processes to address a non-redundant power supply field reliability issue, system box with backplane issue in a Promise storage subsystem. Based on our test results, we used the information to address future product design requirements to provide enhanced reliability.

 

Jimmy Yang Promise Technology, USA

Jimmy Yang is the Senior Director of Global Quality Assurance at Promise Technology Inc., USA. For the last twenty-four years, Mr. Yang has been working in the field of Quality & Reliability Engineering, Product & Process Qualification in the computer industry. Prior to Promise Technology, he worked at DEC and Quantum/Maxtor Corporation USA. He holds a Masters Degree in Mechanical Engineering from Pittsburg State University, Kansas, USA.

Organized by ReliaSoft Corporation and ReliaSoft Asia

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