International Applied Reliability Symposium (ARS): An international reliability and maintainability conference event

Track 1 Session 8
10:10  to 11:20 a.m. Thursday September 14, 2006

Analysis of Field Warranty in High Volume Manufacturing Industry

Field Warranty Data collected over several years for a particular component will be analysed using Weibull++ 7. Analysis of failures reveals several families of defects and milestones have been placed for improvements to the component based on root cause analysis. Data is then analysed using a like for like comparison method in order to quantify the improvements seen. This leads to a “proactive action” methodology in addressing field warranty issues with limited data. Discussions will be put forward to explain the families of defects and their impact on the overall life distribution model.

 
Justin Augustin
World Class Quality, Australia

 
Justin Augustin has over 20 years manufacturing experience working in Malaysia, Singapore and Australia. He is currently a Senior Consultant with World Class Quality based in Melbourne and helps clients in the areas of Warranty Analysis, Product Quality Planning, Product Risk Analysis and Business Systems Improvement. In the past he has worked for: In Malaysia - Motorola Semiconductors (IC Chip makers); In Singapore - Miniscribe Peripherals (computer hard drive makers); In Australia - Newtronics (white goods electronic controller makers), ANCA (precision tool makers), Dunlop Bedding (Sofa bed manufacturing) and Australian Arrow (Automotive Wire Harness and Electronic Modules). He is a national registered ISO9001:2000 3rd Party Auditor in Australia and a worldwide registered TS16949:2002 (incorporating ISO9001:2000) Supplier Auditor recognized by the AIAG.