Track 2 Session 6
10:30 to 11:30 a.m. Friday October 26, 2007

Measuring Product Reliability from the Customer’s Perspective

Product reliability has been a key customer requirement -- whatever industry the product belongs to. A common problem in industry is when the reliability experienced by the customer is lower, or even much lower, than what we demonstrated through prediction and/or in-house testing. The situation is even worse at the early stages of customer usage. Therefore, how to effectively measure the product quality and improve accordingly is becoming a very important topic for companies, especially in the case of severe market competition. This session will present two metrics to measure product quality from the customer’s perspective, with detailed explanation and some examples. This would be helpful to effectively track/improve the installed products’ reliability and also guide the next generation’s product design to raise the bar on product reliability.

 

Maggie Kong General Electric Beijing, China

Maggie Kong is now the product quality manager of Global Technology Operation (GTO) China for GE Healthcare. In her role, Maggie brings over 6 years of experience with GE Healthcare, leading various new product design’s reliability and quality improvements with cross-functional teams. Since 2001 March, Maggie has taken several different roles within GE Healthcare China: Black Belt, Master Black Belt, Manager of Quality and Global Center of Excellence. Her current role as Product Quality Manager is to continuously drive product quality improvement with reliability and Six Sigma techniques and rigor, and improve design efficiency through simplification and Lean. Maggie holds a Bachelor of Engineering degree in Reliability Engineering from Beijing University of Aeronautics and Astronautics, and 2 Master of Engineering degrees in Industrial & Systems Engineering / Reliability Engineering from the National University of Singapore and Beijing University of Aeronautics and Astronautics. Maggie is a certified Black Belt and Design for Six Sigma Master Black Belt with GE.

Organized by ReliaSoft Corporation and ReliaSoft Asia

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