2008 ARS, India
Track 1 Session 1

Structured Approach to Reliability Improvement Using Six Sigma

Many companies are unable to meet customer expectations of a reliable product. The impact of an unreliable product can be multifold. The worst effect is reduced customer preference due to loss of confidence in the product. These companies can follow a systematic and structured approach to improve reliability.

• Establish and/or strengthen a reliability organization and create a sense of urgency.
• Develop a Reliability Measurement System and identify the gap in the performance vs. customer expectations and competitors’ products.
• Identify Six Sigma projects to eliminate or reduce the gap. Equip Six Sigma Belts with reliability measurement and improvement tools.
• Monitor progress regularly. Recognize belts and teams and celebrate successes.
• Evaluate the gap and improve continuously.

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